Echo Hills Golf Course                                                    

Job Description

Clubhouse Counter Attendant

Job Title: Clubhouse Counter Attendant

Job Type: Part Time – 30hr/ week

Reports To: Golf Course Manager

Starting Wages: $17.50

Job Overview

The Clubhouse Counter Attendant is a part-time, non-exempt, position that works within the Echo Hills Golf Course. These positions work up to 30 hours per week and the primary duties include operation of a cash registers, a point-of-sale (POS) register, merchandise display, course customer transactions, and sale and preparation of snack bar food and beverages.

Essential Duties and Responsibilities

• Efficient and friendly customer service throughout the clubhouse
• Accurate POS maintenance and operation, including cash handling, credit card and debit transactions and end-of-shift till accounting.
• Monitoring guest check-in prior to play
• Respond to inquiries and make the tee-times, both in person, over the phone and monitor online bookings.
• Maintain and organize inventory in storage and display areas.
• Accurately perform open/close process for clubhouse and cart areas.
• Basic preparation, storage, and cooking and/or grilling of items in the snack bar.
• Provide outstanding customer service.
• All other duties as assigned.

Section 1: Minimum Job Requirements

• Must be at least 21 years of age due to the sale and serving of alcohol.
• Possess a high school diploma or GED.
• Must possess a valid driving license and be able to operate a golf cart.
• Possess basic math skills, including money handling and counting change.

Section 2: Additional Job Requirements

• Comfortable with computers, common office software, and internet usage.
• Ability to safely operate basic concession stand-style kitchen appliances, including, hot dog heating unit, microwave, and air fryer.

Section 3: Preferred Qualifications

• Previous retail experience (not required)
• Previous food preparation experience (not required)

Section 4: Physical Requirements

This position requires regular handling of items weighing up to 50 lbs. and some combination of standing, sitting, crouching, stooping, or walking. Small stepstools or ladders may be required intermittently in inventory storage areas.

Section 5: Working Conditions

This position primarily works indoors in a casual retail and dining space. Some outdoors work is required, such as serving guests on the outside deck, driving and/ or directing golf carts. While the Echo Hills Golf Course is generally not open to the public during bad weather, including high wind events, rain and snow, there may still be the need for staff to be on-site and working. This position should be prepared to perform duties in a variety of weather situations.

Section 6: Work Schedule

The Clubhouse Counter Attendant has varying schedule depending on weather and course calendar. Echo Hills Golf Course is open year-round, including evenings and weekends, until sunset. This is a part-time position which equates to 30-hour work weeks, however work shift hours maybe up to eight hours during the busy season.

Section 7: Personal Knowledge, Skills, and Abilities

The City of Echo has identified the following employee core competencies that allow and encourage innovation, learning and improvement in both internal and external City services. These core competencies allow the City to accomplish the programs and strategic goals set by the organization in accordance with the organizational values. The core competencies are included in the performance assessment and review process. Every successful employee is expected to demonstrate each of the following core competencies:

• Personal Performance

Accepts responsibility and is accountable for their actions. Acts in ways that support honesty and upfront dealings with their work and maximizes the use and efficiency of time and resources. Completes tasks independently and in a timely manner. Meets attendance and punctuality guidelines.

• Communication

Clearly and concisely presents oneself both verbally and in writing assuring that others understand the intended message. Keeps appropriate people accurately informed and up to date on both positive and potentially negative information. Appropriate expresses one’s own opinion. Refrains from the immediate judgement and criticism of others’ ideas. Delivers criticism in a way that demonstrates sensitivity to the feelings of others and waits for others to finish their intended message before responding. Writes concise correspondence when required. Understands the importance of non-verbal communication and presents oneself in an appropriate manner.

• Job Performance

Maintains functional knowledge for the position including experience, education, situations, and systems. Follow City and department policies and procedures regarding work performance as defined by the department

• Initiative and Innovation

Recognizes and pro-actively addresses opportunities to improve. Takes independent action with their own scope of responsibility. Looks for opportunities to learn from others or on-the-job and applies new skills and knowledge to daily work. Applies and / or shares ideas about new trends, technology of data to improve organizational performance or customer service.

• Leadership (Non-Supervisory)

Willingly cooperates and works collaboratively toward solutions that best benefit all involved; works cooperatively with others to accomplish City and department goals. Willing to take a pro-active stance and/ or supports leadership roles. Puts goals of the City and/ or department ahead of personal agenda and supports and acts in accordance with City or departmental decisions even when such decisions may not entirely reflect personal action. Works to understand decisions, the reasons behind decisions, and can communicate them. Solicits the input of others who are affected by plans or actions and gives credit and recognition to others who have contributed. Can provide guidance of direction through informal leadership, moving towards shared goals and objectives.

Section 8: Benefits Available

This position earns pro-rated sick and vacation leave. Maybe eligible for retirement benefits.